Contact Us
We’d love to hear from you! Whether you have a question about your order, need help with a product, or simply want to share your feedback, our customer support team at Palm Souq is here to help.
Get in Touch
You can reach us through any of the following channels:
- Email: kubarfida@gmail.com
- Phone: +92 342 2976364
- Website: https://palmsouq.shop
Response Time
We aim to respond to all inquiries within 24–48 business hours. Our support team is available Monday through Friday. Messages received on weekends or public holidays will be addressed on the next business day.
Send Us a Message
You can also use the contact form below to send us a message directly. Simply fill in your name, email address, and your message, and we’ll get back to you as soon as possible.
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{% endform %}Before You Open a Dispute or Chargeback
We kindly ask that you contact our support team before opening a dispute or chargeback with your bank or payment provider. In almost all cases, we are able to resolve issues quickly and to your satisfaction — whether that means a replacement, a refund, or another solution.
Opening a dispute without contacting us first can delay the resolution process. We are committed to making things right and appreciate the opportunity to assist you directly.
Order Issues & Returns
For questions about a specific order, please have your order number ready when you contact us. For return or refund requests, please refer to our Return & Refund Policy and reach out to us within 7 days of receiving your order.
Thank you for shopping with Palm Souq. We truly value your trust and look forward to serving you!