Terms of Service

Terms of Service

Last updated: August 1, 2026

Welcome to Palm Souq (https://palmsouq.shop). By accessing or using our website and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Acceptance of Terms

By visiting our website, browsing our products, or making a purchase, you confirm that you are at least 18 years of age and agree to these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

2. Website Usage

You agree to use Palm Souq solely for lawful purposes and in a manner that does not infringe the rights of others. You must not:

  • Use the site in any way that violates applicable local, national, or international laws or regulations.
  • Transmit any unsolicited or unauthorized advertising or promotional material.
  • Attempt to gain unauthorized access to any part of our website or its related systems.
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.

3. Product Information Accuracy

We strive to ensure that all product descriptions, images, and pricing on Palm Souq are accurate and up to date. However, we do not warrant that product descriptions or other content on this site are error-free, complete, or current. In the event of an error, we reserve the right to correct it and update orders accordingly. Product images are for illustrative purposes and may vary slightly from the actual product.

4. Pricing and Payment Terms

All prices on Palm Souq are listed in UAE Dirhams (AED) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods as displayed at checkout. All transactions are processed securely through our payment gateway.

5. Order Acceptance and Cancellation

Your order constitutes an offer to purchase a product. We reserve the right to accept or decline any order at our discretion. An order is confirmed only when you receive an order confirmation email from us. We may cancel an order if:

  • A product is out of stock or unavailable.
  • There is an error in the product description or pricing.
  • We are unable to verify your payment or shipping information.
  • The order is suspected to be fraudulent.

If your order is cancelled, you will receive a full refund to your original payment method. Once an order has been processed and shipped, it cannot be cancelled. Please refer to our Return & Refund Policy for further information.

6. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Palm Souq or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Palm Souq shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claim arising from your use of our site or purchase of our products shall not exceed the amount you paid for the relevant order.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites. We have no control over the content or practices of third-party websites and accept no responsibility for them.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of the UAE.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about these Terms of Service, please contact us: