Shipping Policy

Shipping Policy

Last updated: August 1, 2026

Thank you for shopping at Palm Souq (https://palmsouq.shop). We are committed to delivering your orders in a timely and reliable manner. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding UAE public holidays. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an order confirmation email once your order has been placed successfully.

2. Estimated Delivery Time

Once your order has been processed and dispatched, estimated delivery times are as follows:

  • Within the UAE: 5–12 business days

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, and other factors outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24–48 hours for tracking information to be updated by the carrier after you receive your shipping confirmation.

4. Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occasionally occur due to:

  • High order volumes during peak seasons (e.g., Ramadan, Eid, National Day, or major sales events).
  • Adverse weather conditions or natural disasters.
  • Carrier delays or logistical disruptions.
  • Customs or import inspections (for international shipments).

We appreciate your patience in such situations. If your order is significantly delayed, please contact us and we will do our best to assist you.

5. Incorrect or Incomplete Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at the time of checkout. Palm Souq is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

If you realize you have entered an incorrect address, please contact us immediately at kubarfida@gmail.com. We will do our best to update the address before the order is dispatched, but we cannot guarantee changes once the order has been processed.

6. Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed beyond the estimated delivery window, or arrives damaged, please contact us within 7 days of the expected delivery date. We will investigate the matter with the shipping carrier and work to resolve the issue as quickly as possible.

  • Lost packages: If confirmed lost by the carrier, we will offer a replacement or a full refund.
  • Damaged packages: Please take photos of the damaged packaging and product upon receipt and send them to us. We will arrange a replacement or refund as appropriate.

7. Customs & Import Duties

Palm Souq is based in the UAE and ships to customers within the UAE. For any international shipments (if applicable), the recipient may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs authority for more information before placing an order.

8. Contact Us

If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer support team:

We aim to respond to all inquiries within 24–48 business hours.